Your privacy matters to us. Here's how we protect and handle your personal information at MentorFlow.
Last updated: January 15, 2025 | Effective Date: January 15, 2025
At MentorFlow, we collect information to provide you with exceptional game development learning experiences. The data we gather helps us personalize your learning journey and improve our educational platform.
We collect your name, email address, phone number, and location when you register for our courses. This information helps us communicate with you and tailor our content to your regional context.
Your progress through courses, quiz results, project submissions, and interaction patterns help us understand your learning style and provide better educational support.
We automatically collect device information, IP addresses, browser types, and usage statistics to ensure our platform works smoothly across different devices and locations.
Your information serves several important purposes that directly benefit your learning experience. We believe in transparency about how your data helps us serve you better.
We take your privacy seriously and limit information sharing to essential partners who help us deliver our services. We never sell your personal data to third parties for marketing purposes.
Important: We may share your information with mentors and instructors to facilitate your learning experience, but only the minimum necessary details for educational purposes.
We share information with trusted service providers who help us operate our platform, including payment processors, email service providers, and cloud storage services. These partners are contractually bound to protect your information and use it only for specified purposes.
In certain legal situations, we may disclose your information if required by law, court order, or to protect the rights and safety of our users and platform. We will notify you of such disclosures when legally permitted.
We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure. Our security measures include encryption, secure server infrastructure, and regular security audits.
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption for data at rest.
We maintain strict access controls, ensuring only authorized personnel can access your data on a need-to-know basis for legitimate business purposes.
Our systems are continuously monitored for security threats, and we conduct regular vulnerability assessments and penetration testing.
You have significant control over your personal information and how we use it. We respect your privacy choices and make it easy for you to exercise these rights.
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data have different retention periods based on their purpose and legal requirements.
Account information and learning progress data are typically retained for the duration of your active membership plus three years to support potential account reactivation and learning continuity. Marketing communication preferences are maintained until you opt out or we determine the information is no longer relevant.
Technical logs and analytics data are generally retained for 12-24 months for security monitoring and platform improvement purposes. Payment information is retained according to financial regulations, typically 7 years for tax and audit purposes.
As a Pakistan-based company serving students globally, we may transfer your personal information across international borders to provide our services effectively. We ensure appropriate safeguards are in place for all international data transfers.
When we transfer data internationally, we use standard contractual clauses approved by relevant authorities and ensure recipient countries provide adequate data protection standards.
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you interact with our platform. These technologies help us provide personalized content and improve our services.
Essential cookies are necessary for basic platform functionality, including maintaining your login session and security features. Performance cookies help us understand how visitors interact with our site, allowing us to optimize user experience and identify technical issues.
You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform features. We respect "Do Not Track" signals and provide clear options for managing your tracking preferences.
MentorFlow is designed for users aged 16 and above. We do not knowingly collect personal information from children under 16 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately.
For users between 16-18 years old, we recommend parental involvement in the learning process and may require parental consent for certain activities or communications. Parents can request access to their minor child's account information and learning progress.
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through email or prominent notices on our platform.
Minor updates that don't materially affect your rights may be implemented with updated posting dates. We encourage you to review this policy regularly to stay informed about how we protect your privacy and handle your personal information.